🚚 Shipping & Returns

At Velvet Vixen, we are committed to delivering your luxury experience with care, speed, and precision. Every order is carefully processed, inspected, and packaged to ensure your hair arrives in flawless condition.

📦 Shipping

• Processing Time: Orders are processed within 1–3 business days (excluding weekends and holidays).
• Domestic Shipping (U.S. & Canada): Standard shipping typically arrives within 3–7 business days after processing. Expedited shipping options are available at checkout.
• International Shipping: Delivery times vary depending on location, typically 7–14 business days. Customs fees or duties may apply and are the responsibility of the customer.
• Tracking: Once your order ships, you will receive a confirmation email with your tracking number so you can follow your package every step of the way.

 ♻️ Returns & Exchanges

Due to the intimate nature of our products, all sales are final for hygiene and safety reasons. This includes bundles, wigs, closures, and frontals. We do not accept returns or exchanges once the hair has been shipped.

However, your satisfaction is our priority. If there is an issue with your order (wrong item received, or a concern upon arrival), please contact us at [insert customer service email] within 48 hours of delivery. We will gladly review your case and work toward a resolution.

✅ Order Accuracy Guarantee

Every item is carefully inspected before shipping to ensure it meets the Velvet Vixen standard of excellence. By maintaining strict quality control, we guarantee that your hair will always arrive in pristine, luxury condition.